Thought Leadership

October 15, 2020

PEOPLE AND CULTURE

Leadership is a Journey, Not a Destination

When we think about organisations, we associate them with the prominent and visible faces that represent them. The superstar leaders, the rockstar money generators, the eccentric founders. But rarely do we get a glimpse of the people other than these leaders. What I have realised from my time at Cisco…

October 9, 2020

COLLABORATIONS

Cisco Singapore – Leading a flexible, safe return to work with AI

The path back to the full reopening of markets and business operations is complex and continuously evolving. For example, in Australia, we see differences in federal and state policies. Each one is tailored to its unique needs, all from state to state and federal policy aimed at ‘jump starting’ economic…

October 6, 2020

THOUGHT LEADERSHIP

Why do you need next-gen technology to show the mirror to your digital experiences?

Today’s next normal has established new realities for businesses in every industry. Employees are working from home and will continue to do so into the foreseeable future, customers are discovering, researching, and buying products and services online, and as a result, there’s an increased reliance…

September 14, 2020

DIGITIZATION

How artificial intelligence helps boost customer retention and loyalty

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…

September 7, 2020

PEOPLE AND CULTURE

Person of Impact

Drive a meaningful and impactful messages via 3 key themes – relevance, resonance and resourcefulness. In your next conversations, put these tips in play to be a person of impact. Be a Person of Impact! I am fortunate to lead Cisco’s APJC Woman of Impact program where I have the opportunity to coordinate…

August 31, 2020

DIGITIZATION

Sales: When Art Meets Science

Is selling an art, science, or both? We debunk the greatest sales debate of all time and discuss the shift in virtual selling with the rise of a “Phygital” model. Across the globe, sales is part of every possible business model, be it in terms of a product or service. Eons later, man continues to struggle…

August 24, 2020

PEOPLE AND CULTURE

Attracting Talent

Sourcing and hiring the highest potential talent can be a complex challenge for many employers when recruiting for early-level roles. To ‘win the talent battle’, companies must take a different approach. Attracting sales talent used to be a routine task for global corporations. For Sales hiring,…

August 18, 2020

THOUGHT LEADERSHIP

Security in the next normal: Leaders need to think outside the (corporate) box

A majority of staff is now working remotely, using personal devices, on unprotected networks, and often collaborating via unsecured tools. Obviously, this will result in a number of new or increased security threats, across the enterprise. However, the truth is that the distributed enterprise…

August 17, 2020

DIGITIZATION

The Rise of Virtual Sales

Virtual sales is now fundamental to survival and growth in a market where remote selling is the “next normal”. Gain new insights on the rise of this phenomenon and the benefits it has delivered. Virtual sales originated in the 1950s in the form known today as telemarketing. It has dramatically evolved…