Thought Leadership

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…

A majority of staff is now working remotely, using personal devices, on unprotected networks, and often collaborating via unsecured tools. Obviously, this will result in a number of new or increased security threats, across the enterprise. However, the truth is that the distributed enterprise…

As we entered 2020, the financial services industry was in a different place: the global economy was more stable, markets were solid, and banks and other institutions were performing well, largely due to good regulation and testing that had been put in place. While these organizations were doing well…

The pandemic took everyone by surprise – no business or leader had the foresight to prepare for it – and the global marketplace has shifted dramatically as a result. The question on the mind of every C-suite executive now is ‘how do I retool my business to build a resilient enterprise that can survive the…

As governments prepare to re-open their economies in the aftermath of the global pandemic, organizations need to rethink their business model. The sudden lockdown imposed by regulators in many countries forced employees to work from home. The result, however, wasn’t as catastrophic as leaders…

As businesses come out of the lockdown imposed by regulators to battle the global pandemic, leaders must start to rethink their organization’s digital agenda and priorities. In the ‘new normal’, employees will continue to work remotely, at least partially, and a greater chunk of the customer journey…

Up until the global coronavirus pandemic, working from home was simply an option. Organizations were prepared with an 80/20 model where 80% of users worked on-premises and the remaining 20% could access remote working solutions. With no end to the lockdown in sight for many, organizations need 100…

In the blink of an eye, the world as we knew it has changed. As governments across the world announce lockdowns of various proportions, companies are now having to run their operations with almost their entire teams working remotely. In many cases, they have had to make this switch overnight, or within…

Cisco is proud to share the winners of the 2020 Women in IT Awards, recognising the very best in female talent across its customer and partner community. In response to the wealth of standout submissions, all categories exceeded the traditional six finalist limit, showcasing the very best in the…