AI

January 4, 2021

SMB

AI and data analytics may be the key to small medium business recovery by delivering personalized offerings

COVID-19 ripped through economies all over the world, impacting businesses in mature and developing markets alike. Arguably the hardest hit are small to medium businesses, many of whom are struggling just to stay afloat. The global pandemic has underscored how digitalization is no longer a choice…

November 20, 2020

INTERNET OF THINGS (IOT)

How innovation in technology is driving safer roads

With over 90% of road crashes caused by human error, leveraging technology to reduce incidents is vital.  Connected vehicles are a perfect example of Internet of Things (IoT) in action and demonstrates how technology can create safer roads. Australia’s largest on-road pilot of connected vehicles…

September 14, 2020

DIGITIZATION

How artificial intelligence helps boost customer retention and loyalty

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…

August 17, 2020

INNOVATION

Five reasons your business needs Cisco Webex Contact Center

Driving business growth for customers 2020 has been an insane and yet exciting year for Cisco and our customers. This post-pandemic era we now live in has found us hard at work, helping our customers adjust to the “new normal” of the workplace. From enabling remote working, preparing for safe return…

July 23, 2020

THOUGHT LEADERSHIP

Working From Anywhere as The New Normal

As we entered 2020, the financial services industry was in a different place: the global economy was more stable, markets were solid, and banks and other institutions were performing well, largely due to good regulation and testing that had been put in place. While these organizations were doing well…