Network

September 27, 2021

THOUGHT LEADERSHIP

Japan’s First “Cisco Advanced Customer Experience Specialization” Acquired.

Interview with Net One Systems, “What is the real value of ‘Customer Success’ and the practical methods?” In March 2021, Net One Systems Co., Ltd. became Japan’s first Cisco® Advanced Customer Experience Specialized partner locally and second in the Asia Pacific and Japan.  The Cisco® Advanced Customer…

May 25, 2021

UNCATEGORIZED

Cisco to Optimize NTT Plala’s ISP Network Requirements with Cisco NCS 5500 Series Edge Routers

Cisco to Optimize NTT Plala’s ISP Network Requirements with Cisco NCS 5500 Series Edge Routers To manage growing ISP network traffic while saving power and space with increased capacity Cisco Systems G.K. today announced that NTT Plala Inc. selected its Cisco Network Convergence System 5500 Series…

October 6, 2020

THOUGHT LEADERSHIP

Why do you need next-gen technology to show the mirror to your digital experiences?

Today’s next normal has established new realities for businesses in every industry. Employees are working from home and will continue to do so into the foreseeable future, customers are discovering, researching, and buying products and services online, and as a result, there’s an increased reliance…

September 14, 2020

DIGITIZATION

How artificial intelligence helps boost customer retention and loyalty

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…