Network

October 6, 2020

THOUGHT LEADERSHIP

Why do you need next-gen technology to show the mirror to your digital experiences?

Today’s next normal has established new realities for businesses in every industry. Employees are working from home and will continue to do so into the foreseeable future, customers are discovering, researching, and buying products and services online, and as a result, there’s an increased reliance…

September 14, 2020

DIGITIZATION

How artificial intelligence helps boost customer retention and loyalty

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…