How artificial intelligence helps boost customer retention and loyalty

How artificial intelligence helps boost customer retention and loyalty

Cisco cloud contact centre solutions leverage power of AI to improve agent and customer experience.

Security in the next normal: Leaders need to think outside the (corporate) box

Security in the next normal: Leaders need to think outside the (corporate) box

Leaders who are keen to build resilient businesses as they overcome the challenges posed by the pandemic must transform how they manage and respond to security concerns first.

Technology will be omnipresent in tomorrow’s workspaces as staff return to the office

Technology will be omnipresent in tomorrow’s workspaces as staff return to the office

As we return to normalcy, organizations need to deploy a hybrid model where staff ordinarily works from home and comes to the office when they need to collaborate in person or innovate as a team.

September 21, 2020

TRANSPORT

Cisco and UNSW announce Research Chair in Digital Transport

A new position of a Cisco Research Chair in Digital Transport at UNSW The aim of the chair is to advance data science and digitisation in transport to enhance the future of mobility, making it safer, more efficient and sustainable. The announcement is the next step in the partnership between Cisco and…

September 9, 2020

COUNTRY IMPACT

Helping to connect and scale Youthline’s important work throughout New Zealand

Every year on the 10th September, we stop and recognise World Suicide Prevention Day with the aim to challenge the social stigma around mental health, and raise awareness of suicide and suicide prevention around the globe. In New Zealand, the high rate of youth suicide is well documented, and most recently,…

September 7, 2020

PEOPLE AND CULTURE

Person of Impact

Drive a meaningful and impactful messages via 3 key themes – relevance, resonance and resourcefulness. In your next conversations, put these tips in play to be a person of impact. Be a Person of Impact! I am fortunate to lead Cisco’s APJC Woman of Impact program where I have the opportunity to coordinate…

September 1, 2020

PEOPLE AND CULTURE

‘A day for me’ across Australia & New Zealand

As part of its support for employees during this pandemic, Cisco offered the entire organisation a ‘day for you’ last Friday, for employees to spend how they wish. We asked our team to share how they spent the day across Australia & New Zealand, with varying experiences due to the current pandemic…

August 31, 2020

DIGITIZATION

Sales: When Art Meets Science

Is selling an art, science, or both? We debunk the greatest sales debate of all time and discuss the shift in virtual selling with the rise of a “Phygital” model. Across the globe, sales is part of every possible business model, be it in terms of a product or service. Eons later, man continues to struggle…

August 27, 2020

PEOPLE AND CULTURE

Bringing your whole self to work: Cisco Pride

The Cisco team has a range of employee resource organisations made up of passionate individuals who champion and support the full range of diversity and inclusion at Cisco. In fact, it’s what makes Cisco such a great place to work – underpinned by a culture in which you are encouraged to bring your whole…

August 24, 2020

PEOPLE AND CULTURE

Attracting Talent

Sourcing and hiring the highest potential talent can be a complex challenge for many employers when recruiting for early-level roles. To ‘win the talent battle’, companies must take a different approach. Attracting sales talent used to be a routine task for global corporations. For Sales hiring,…

August 17, 2020

INNOVATION

Five reasons your business needs Cisco Webex Contact Center

Driving business growth for customers 2020 has been an insane and yet exciting year for Cisco and our customers. This post-pandemic era we now live in has found us hard at work, helping our customers adjust to the “new normal” of the workplace. From enabling remote working, preparing for safe return…

August 17, 2020

DIGITIZATION

The Rise of Virtual Sales

Virtual sales is now fundamental to survival and growth in a market where remote selling is the “next normal”. Gain new insights on the rise of this phenomenon and the benefits it has delivered. Virtual sales originated in the 1950s in the form known today as telemarketing. It has dramatically evolved…