Industry

3 min read

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…

3 min read

The likelihood of you seeing this meme during the pandemic is high: “Who led the digital transformation of your company? A chief executive officer, a chief technology officer or COVID-19?” While this may have been a light-hearted take on what is the biggest crisis we have faced in recent history, there…

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More than 30 education executives from Australia, New Zealand and the US met virtually over Webex last week to discuss the outlook for education in what is being described as a `next normal’. The topic, Reimagining Education in a post COVID-19 World, was part of a round table which Cisco convened as part…

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The Australian Government recently announced an increase in the malicious cyber activity against Australian networks and the current targeting of organisations by a sophisticated cyber actor, raising the alarm for many businesses across the country. Further to this, the Federal Government will…

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When it comes to the cybersecurity posture and architecture of your organization, there’s no fixed recipe for success. With the landscape in constant flux and new vulnerabilities being discovered daily (head over to Cisco Talos for the latest reports), securing your business and protecting all…

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A new model for industry and universities to collaborate in addressing real-world industry challenges and respond to long-term national interests. The alliance builds and amplifies the joint innovation capability, combining the assets and expertise of industry and universities. Opportunity…

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Seeing how educators and administrators are finding new ways to use technology to enhance learning and teaching outcomes for students is quite amazing, especially when they share how they are leveraging the full capabilities of Cisco’s technology in innovative ways. In the past 15 years I have visited…

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Research and industry collaboration are key in helping to deliver applied innovation at scale and reduce the time it takes to solve business problems through the use of current and emerging technologies. It is the future model for enabling co-innovation at scale in Australia. Working directly with…

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As retail organizations battle lockdowns in different parts of the world due to the coronavirus, Forrester estimates that the industry will suffer a loss of US$2.1 trillion globally in 2020. In Asia Pacific alone, revenues are expected to fall by US$767 billion, a 10 percent decline over 2019 figures.…