customerexperience
XL Axiata Boosts Mobile Network User Experience with Cisco CUTO
News Summary: The first-of-its-kind partnership in Indonesia sets the stage for long-term expansion of XL Axiata’s mobile network in a strategic move to capture strong data traffic growth and boost user experience quality. XL Axiata is deploying the Cisco Ultra Traffic Optimization (CUTO) software…
Japan’s First “Cisco Advanced Customer Experience Specialization” Acquired.
Interview with Net One Systems, “What is the real value of ‘Customer Success’ and the practical methods?” In March 2021, Net One Systems Co., Ltd. became Japan’s first Cisco® Advanced Customer Experience Specialized Partner locally and second in the Asia Pacific and Japan. The Cisco® Advanced Customer…
How artificial intelligence helps boost customer retention and loyalty
What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…
Understanding retail’s pressing digital needs in the age of the new normal
As retail organizations battle lockdowns in different parts of the world due to the coronavirus, Forrester estimates that the industry will suffer a loss of US$2.1 trillion globally in 2020. In Asia Pacific alone, revenues are expected to fall by US$767 billion, a 10 percent decline over 2019 figures.…