Cloud

September 27, 2021

THOUGHT LEADERSHIP

Japan’s First “Cisco Advanced Customer Experience Specialization” Acquired.

Interview with Net One Systems, “What is the real value of ‘Customer Success’ and the practical methods?” In March 2021, Net One Systems Co., Ltd. became Japan’s first Cisco® Advanced Customer Experience Specialized partner locally and second in the Asia Pacific and Japan.  The Cisco® Advanced Customer…

May 25, 2021

SMB

The cloud is calling – the time is right to pick up

There’s no denying that COVID-19 has majorly affected business operations around the country and despite the obvious restrictions and issues it has caused, we have also seen significant advancements made as a result. For many businesses prior to the pandemic, the concept of a hybrid or full working-from-home…

May 18, 2021

CLOUD

The platform era: How an Asian OTT player built ‘everything’ on the cloud

We live in a digital world where anything can be built, deployed, and run on the cloud, instantly. The pandemic has made us all realize the importance of this capability and underscored the importance of building infrastructure to support it. Think of all of the largest players in the world. They’re…

May 11, 2021

CLOUD

What cloud success looks like for one of Asia’s largest banks

Financial service institutions, especially banks, are bound by regulations and responsibilities and mired in legacy infrastructure, both of which make it difficult for them to adopt new technology. Over the past couple of years, with fintech companies and neobanks competing for a share of the market,…

May 4, 2021

CLOUD

Observability is the key to unlocking value in your cloud journey

On the face of it, the cloud isn’t new. The technology has been around for nearly a decade and companies have had plenty of opportunity to understand and leverage it. However, it is also true that the cloud has evolved since it first became available; the pace of change has been more significant in the past…

January 26, 2021

CLOUD

Race past your technical debt with a microservices-powered infrastructure

The goal of digital transformation in this era is to connect tangible and intangible digital systems. Unfortunately, that isn’t always efficient as not all systems are compatible, scalable, and agile. Leaders often refer to this as ‘technical debt’. From a coding specialist’s perspective, and…

November 25, 2020

SMB

What is SD-WAN and why should your business care about it?

“SD-what?” I hear you say… let me explain! Over the last 10 to 20 years, small to medium sized businesses (SMBs) with multiple sites and branches have had pretty limited choices for good connectivity and bandwidth. This meant having to pay for what often amounted to expensive, low quality bandwidth,…

August 17, 2020

INNOVATION

Five reasons your business needs Cisco Webex Contact Center

Driving business growth for customers 2020 has been an insane and yet exciting year for Cisco and our customers. This post-pandemic era we now live in has found us hard at work, helping our customers adjust to the “new normal” of the workplace. From enabling remote working, preparing for safe return…

June 29, 2020

THOUGHT LEADERSHIP

Today’s resilient digital enterprises must deliver seamless, secure experiences

As businesses come out of the lockdown imposed by regulators to battle the global pandemic, leaders must start to rethink their organization’s digital agenda and priorities. In the ‘new normal’, employees will continue to work remotely, at least partially, and a greater chunk of the customer journey…