Small Business

Some of my best decisions were made when things were most challenging. And for many small and medium sized businesses, now is that time. It could be the fortunate challenge of having more business than you can manage. It could be the opposite, with your standard business model under threat. Certainly,…

As technology becomes an increasingly large part of our daily lives, consumer behaviours and expectations are undergoing massive changes. To stay ahead of the competition and gain market share, companies are going above and beyond to transform baseline customer satisfaction into deep customer …

There’s no denying that COVID-19 has majorly affected business operations around the country and despite the obvious restrictions and issues it has caused, we have also seen significant advancements made as a result. For many businesses prior to the pandemic, the concept of a hybrid or full working-from-home…

Across Australia, New Zealand and the Asia Pacific, small and medium size businesses (SMBs) have been looking at the uncertainties of 2020 as an opportunity to work on becoming more tech savvy. Research from Cisco and IDC tells us that 69% of SMBs surveyed across Asia Pacific are accelerating digitisation…

“SD-what?” I hear you say… let me explain! Over the last 10 to 20 years, small to medium sized businesses (SMBs) with multiple sites and branches have had pretty limited choices for good connectivity and bandwidth. This meant having to pay for what often amounted to expensive, low quality bandwidth,…

From an economic viewpoint, COVID-19 has played out in quite different ways. Some industries have been hit hard, while others have either seemed to pivot well, or even thrive during the pandemic. But one thing is clear from my discussions with small and medium businesses (SMBs) in Australia. Those…

When the business community started shutting offices and moving their staff to work from home arrangements, one of the biggest concerns was around how the network – and specifically the nbn™ – would handle it. But much to the disappointment of sceptics, the network has performed extremely well and…