customer experience

May 25, 2021

DIGITIZATION

Top tips for enhancing customer experience and boosting market share

As technology becomes an increasingly large part of our daily lives, consumer behaviours and expectations are undergoing massive changes. To stay ahead of the competition and gain market share, companies are going above and beyond to transform baseline customer satisfaction into deep customer…

February 9, 2021

SMB

Three Key Trends Shaping SMB Digitalization in 2021

As we kick-off the new year emerging from the many upheavals of 2020, businesses in the Asia Pacific region continue to adapt and put plans in place to capitalize on the changes and opportunities ahead. In thinking about what the year ahead might bring for small to medium businesses (SMBs), let’s take…

January 4, 2021

SMB

AI and data analytics may be the key to small medium business recovery by delivering personalized offerings

COVID-19 ripped through economies all over the world, impacting businesses in mature and developing markets alike. Arguably the hardest hit are small to medium businesses, many of whom are struggling just to stay afloat. The global pandemic has underscored how digitalization is no longer a choice…

August 17, 2020

INNOVATION

Five reasons your business needs Cisco Webex Contact Center

Driving business growth for customers 2020 has been an insane and yet exciting year for Cisco and our customers. This post-pandemic era we now live in has found us hard at work, helping our customers adjust to the “new normal” of the workplace. From enabling remote working, preparing for safe return…