Customer Experience

As they say in Barcelona, next week will be “la leche.” A very good week indeed. Cisco Live Barcelona kicks off on Monday, and I’ll be there taking it all in! The Spanish metropolis has long had a reputation for being at the forefront of urban technological innovation. They have a municipal network…

Only one more week until Cisco Live in Barcelona, the place where IT superheroes unite. If you’re heading there, it’s time to plan how to get the most out of the event. And there’s plenty to get excited about. Wherever you are on your digital journey, we’ve got opportunities to learn, network and co…

“It’s not rocket science,” some might say. But what we do in IT services actually has a lot in common with what it takes to launch a successful mission to Mars. It starts with a commitment to a bold vision and depends on thousands of engineers working tirelessly to make it real. This is especially t…

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along…

In my previous blog, I introduced the concept of Five to Thrive. These leadership tips can help you navigate a world of astounding change and mind-boggling opportunities. And, hopefully, avoid the risks and threats hiding around every corner. To learn about the first three—Recognize the Source of Va…

If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of Cisco Account Managers to better understand what customers are looking for in a protection policy. As the team began to whiteboard all the reasons, I saw a pat…

At last count, Gartner tracks more than 450 IoT platforms in the market. And that’s just today. It’s astounding the number of tools and the amount of technology continuously being invented and reinvented. The impacts and the stakes are extremely high. Nine out of ten companies will experience a reve…

When you think about IT services for your network, groundbreaking innovation may not be the first thing you think of. Top of mind for most people might be a world-class engineering team with great people skills, deep knowledge, and a long track record of success. But now, with the launch of Cisco’s…

An ounce of prevention is worth a pound of cure, so the saying goes. When it comes to protecting your organization against the imminent threat of a cyber attack, it’s essential to factor in both. Here’s why. Today’s hackers are motivated and more organized than ever. This past year has shown how vul…