predictive services

Uncover Value Hidden in Your Network at Cisco Live Orlando

Automation. Predictive services. Security. It seems like almost every customer I meet in the Americas wants to use automation to reduce costs and increase agility. Or they see predictive services as a path to resiliency and availability. And many are looking for security that can flex to meet the ne…

January 9, 2018

CUSTOMER EXPERIENCE

What Do IT Services and a Mission to Mars Have in Common?

“It’s not rocket science,” some might say. But what we do in IT services actually has a lot in common with what it takes to launch a successful mission to Mars. It starts with a commitment to a bold vision and depends on thousands of engineers working tirelessly to make it real. This is especially t…

December 12, 2017

DIGITAL TRANSFORMATION

The Digital Age Takes Over: Top 5 Predictions for Reshaping Value in 2018 and Beyond

Welcome to 2018. My predictions consider what’s happening in technology — and how technology is changing society and business. 1. The Internet of Trust Takes Center Stage By 2020, up to 50 billion devices will connect to the Internet of Things (IoT), generating data and analytics in support of autom…

November 6, 2017

CUSTOMER EXPERIENCE

Prevention or Cure? Focusing your Cybersecurity Efforts and Investments

An ounce of prevention is worth a pound of cure, so the saying goes. When it comes to protecting your organization against the imminent threat of a cyber attack, it’s essential to factor in both. Here’s why. Today’s hackers are motivated and more organized than ever. This past year has shown how vul…

November 3, 2017

DIGITAL TRANSFORMATION

Build Your IT Super Powers with Technical Services at Cisco Live Cancun 2017

Cisco Live Cancun is almost here (November 6-9) – are you ready to hone your super powers? The Technical Services team can show you how to keep your networks humming by building on foundational product support with the new suite of high-value services. Don’t miss these opportunities to explore the i…

October 23, 2017

CUSTOMER EXPERIENCE

Why Informed Decisions with Analytics are Key to Sporting and Business Success

The sporting achievements of top athletes often appear effortless, with each goal on target, photo finish or unstoppable ace seeming like a celebration of their natural talent. Yet in reality, these individual triumphs are the culmination of not only an intensive training regime, but detailed data a…

October 19, 2017

CUSTOMER EXPERIENCE

Cisco’s Journey to Predictive Services: Three Lessons from Hollywood

“It took me 17 years and 114 days to become an overnight success.” – Lionel Messi This week, we launched Cisco Predictive Services to help customers respond to the need for speed, fill the IT talent gap, and grow their business. These services leverage Machine Learning (ML) to constantly adapt, lear…

October 19, 2017

CUSTOMER EXPERIENCE

That was Then, This is Now: Cisco High-Value Services

In today’s world, things evolve daily. The cars we drive, the music we listen to, the way we shop, and the way we provide services to our customers. As with most things, the driving force behind evolving industries and trends are manpower. Why are there new cars every year? Because someone tho…

October 18, 2017

CUSTOMER EXPERIENCE

Accelerating Productivity and Profitability with the Power of Services

What if you could simultaneously reduce your network downtime by 74 percent and increase IT efficiency by 30 percent? What would you do with your newfound time? Maybe you would divert recovered costs toward revenue-generating activities. Perhaps you would redirect resources to take meaningful steps…