TAC

Grief, they say, doesn’t have an expiration date. It perhaps fades with time, but never leaves you. Born and raised in India, I moved to the United States nine years ago for a new beginning in life. Being an only child, it was difficult to say goodbye to my parents and I missed them terribly – but…

As technology grows more complex and more critical to your business, it’s even more important that you have the right support to turn to — whether you have a hardware fault to troubleshoot, or need advice with a complex configuration or software update. If you’re a Cisco customer, chances are you’ve…

Our colleagues in the Mexico City office had a close call on September 19, 2017, when the magnitude 7.1 Central Mexico earthquake struck. They were already outside of their building, ironically, having been evacuated as part of a scheduled earthquake drill. While everyone was safe, the building was…

Cisco Live Cancun is almost here (November 6-9) – are you ready to hone your super powers? The Technical Services team can show you how to keep your networks humming by building on foundational product support with the new suite of high-value services. Don’t miss these opportunities to explore the i…

Last week, Cisco’s Research Triangle Park (RTP), NC and San Jose, CA campuses hosted 60 students for the CyberCamp Summer Camp 2016 – a special cybersecurity camp sponsored by CyberPatriot, the Air Force Association’s national youth cyber education program. In its second year, CyberCamp aims t…

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the I…

Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center.  This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right.  Until now.   – Watch the entire…

Simple Network Monitoring Protocol (SNMP) has been widely deployed as an important network management tool for decades, is a key component of scalable network device management, and is configurable in nearly all network infrastructure devices sold today. As with any management protocol, if not confi…

The 2014 Automation Conference (TAC) was held March 20-21, 2014 in sunny Chicago (Yes, sunny Chicago!! I made sure to pack some California sunshine for the Windy City) attracted a diverse group of automation and manufacturing thought leaders and subject matter experts from leading machine builders,…