Cisco Customer Experience

Co-authored by David Roberts and Bhavik Adhvaryu. The race to 5G is on! Market and Markets recently estimated that the market for 5G service provider-delivered services will grow to $123B by 2025, compounding at 18% annually. Both 4G and 5G technologies rely heavily on new cloud-based infrastructure…

The day we’ve all been waiting for is here: February 24.  It’s here!   It’s the day that marks the beginning of how we’re taking learning to the next level, with the biggest and most important change we’ve made to our certification and training program in more than 25 years.  It’s designed to unlea…

Automation is priority 1 NetOps teams consistently tell me they are overwhelmed by the growing complexity of the networks they’re required to manage and struggle to keep pace with rapid release cycles. Automation is the key to making sure that network changes are configured flawlessly and new…

Customers and consumers are becoming more demanding – customers want it faster, bigger, better; consumers crave connections – give us what we want and when we want it! When I talk to customers, regardless of sector, everyone tells me that they need to transform to stay relevant and ahead of the comp…

Picture a shiny new switch, freshly connected to your network. How many interfaces will you use to monitor that switch over its lifetime? Consider all we do each day: checking software versions for compliance, viewing alerts and telemetry data, running diagnostics, requesting support, signing up for…

As we start a new year, I am reminded of the journey many of us have been on with our partners as we have spent 2019 working hard on Cisco’s Customer Experience portfolio.   We have filled our partners full of information, new terminology, new technology and plenty of “Lingo Bingo” (aka the un…

The theme of Cisco’s annual Partner Summit conference this year is “Own Your Edge.” I am 100% on board with this idea—that each partner brings their own unique abilities, and value to the market, which results in a thriving ecosystem that delivers diverse solutions for customers. We can’t decide you…

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. The event is just a few weeks away, so if you’ve not yet registered, now’s the time. And if you’re already joining us on site? Begin building out your agenda today!   Here are 5 must-do activities to get you started…

If you’re working in IT, or driving a digital transformation, you’re already aware of the skills shortage in the industry. You might also know the shortage hasn’t yet reached its peak. Some analysts predict a global talent shortage of up to 85 million people by 2030, and many of these unfilled roles…