Cisco Customer Experience

Digitization, AI, Cloud and Big Data are just a few of the many trends in the IT industry that are driving the Partner evolution in delivering a new customer experience (CX). This transformation includes changes to the business models, technology practices and skillsets that partners have to embrace…

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…

  “Even when we’re about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands.” It’s clear that from a young age Cisco Customer Experience’s Chief Architect, Dave Malik, had a knack for innovation, the process of…

Varsha Kanwar has seen the power of the right workplace culture. As chief of staff in Cisco’s CX Portfolio Product Development organization, she’s passionate about the “power of we” and how teams can make amazing things happen — if we share the right purpose.     Five ways to build powerf…

  Just about every organization is looking to innovate. Making it happen? Not so easy. Stephen Speirs explains how to bridge the gap from a blank sheet of paper to a great customer experience (CX). An almost 20-year veteran of Cisco, Stephen is a former software engineer who now works in Cisco…

Aseel Othman passed her CCNA at age 12. She earned her CCNP at 15. And by 18 she became the youngest female CCIE in the world, passing the notoriously difficult exam on her first attempt.   After university she pursued her engineering dream, relocating from Jordan to Poland to become a Network Cons…

“Change” is a beautiful word. It’s so beautiful, in fact, it’s practically all some people in my line of business talk about. Technology is driving change into organizations at a pace no one thought possible just a few years ago. And if your business isn’t busy transfor…

This year marked the 30th anniversary of Cisco Live US, bringing together over 30 000 customers and partners, with Cisco leaders discussing the future of technology. The hottest topic with our SP customers continues to be 5G. Re-architecting the network to begin delivering 5G services is top of mi…

The past few days have been nothing short of fantastic. Cisco Live was packed with exciting CX announcements, great conversation, and inspiring talks. It’s something I look forward to every year, and it’s always a little hard saying goodbye. But on the other hand, I can’t wait for the year ahead. Th…