Cisco Customer Experience

Organizations today need to be both nimble and secure. They’re adopting Cloud, IoT, and machine learning at increasingly quickening speed as well as evolving their applications and endpoints as well as campus, data center, and WAN networking to adapt to their digital business as well as address secu…

Automation. Predictive services. Security. It seems like almost every customer I meet in the Americas wants to use automation to reduce costs and increase agility. Or they see predictive services as a path to resiliency and availability. And many are looking for security that can flex to meet the ne…

As I think back to my start as a TAC engineer 25+ years ago, it’s hard to imagine how far we have come at Cisco. I never imagined back in the day, that I led the 2nd largest business at Cisco with such talented and brilliant engineers – who team side-by-side with our customers across the globe…

It’s an election year, so public policy wonks are everywhere. They talk incessantly about the technicalities of public policy. The process is long, with endless debate. Final policy decisions can be fluid and are influenced by which side you’re on, so they’re subjective. However, policy does have a…

A digital workforce transformation starts with a great meeting experience. It extends to connecting people, content, and ideas intuitively and securely so individuals and teams produce their best work all the time, with no compromises. Cisco makes working together easy — intuitive. With our collabor…

Stop where you are and consider this: there’s a colossal chance you’re reading this text on your mobile phone. Are you? Maybe not, but probably so. However, even if you’re not reading this text on your phone, statistics suggest you’ve read an article or a blog or some other web-based text on your mo…

There is no question that the threat of cybersecurity breaches is business impacting in our ever-increasing connected world. There are two data points that I like to use on this matter to illustrate the impact: According to a CIO Insight survey, 71% of executives surveyed said that concerns over cy…

Cisco has been delivering services to our customers for over 30 years. As part of the Services organization for nearly two decades, I’ve had the opportunity to help Cisco evolve with every major technology transition and global economic inflection point. Along the way, my focus has always been on cu…

MPLS+SDN+NFV World Congress – ‘understanding the software defined wave.’ At this annual forum in Paris, France, a group of diverse industry experts gathered to discuss the latest trends in transformative technology, including automation, transforming customer experience, intent-based networking, and…