Cisco Customer Experience

NAB Show – ‘where content comes alive.’ At this premier event for the media, entertainment, and technology industries, the biggest names in broadcasting came together to discuss the latest trends and the future of cable. Consumers of the future (and, in many ways, consumers of today) want better exp…

When we talk about our own personal style we usually mean our preferences. And we often base that style on our goals. For example, the clothes we wear. The way we talk. How we spend our free time. Our style is also influenced by a number of channels—media, family, friends. But what channel should we…

As an IT leader, you’re in an interesting position. If you’re an optimist, you might say you’ve never had a greater opportunity to lead your business to growth. If you’re a pessimist, well — how on earth are you supposed to deliver what your Board is asking for with the resources you have available?…

Mobile World Congress (MWC) 2018 was a tremendous success. It was a very productive event, and the Cisco Services team and I enjoyed very positive interactions with many of our customers, partners, and colleagues from around the globe. What struck the team at MWC, was how our strategy is aligned to…

Competitive business leaders are challenging their organizations to transform by harnessing digital technologies to create more effective ways of doing business, accelerate innovation, and deliver better customer experiences. As a result, there is greater reliance on IT to drive outcomes as the key…

It was a busy week last week at Mobile World Congress 2018. We had great conversations with attendees about accelerating their success, met with the MWC team for an exec interview, and ate lots of local food. After this valuable opportunity to network and learn, our Cisco Services team is back home.…

The recently released Cisco Global Cloud Index study predicts that by 2021, 94 percent of all workloads and compute instances will be processed in the cloud. Public cloud is expected to grow faster than private cloud and by 2021 the majority share of workloads and compute instances will live in the…

With a tap, Lyft can take you to where you need to go in just a few minutes. Car companies like Audi are using virtual reality to give you a test drive of their latest models. Amazon Prime Now can deliver groceries to your door step within two hours. Social media tools like ConnectedHQ automatically…

Imagine this: It’s 1995 and you want to drive someplace you’ve never been. You pull out your trusty map, orient yourself, and follow the lines to your destination. You pay very close attention to mileage, signs, and exits as you progress because if you get off track, you’ll have to pull over to regr…