digital tranformation

Today’s retailers understand that if they want to stand out from the pack, they must engage every shopper with a personalized, enjoyable experience. Westfield Corporation has been delivering superior retail experiences for more than 50 years. With 35 properties in the United States and the United Ki…

Digital transformation is taking hold and just about every company in every vertical has digital transformation initiatives. Enterprises are investing and innovating in making things better, easier and more engaging for their customers. Digital transformation is customer-driven as customers are look…

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…

  “Even when we’re about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands.” It’s clear that from a young age Cisco Customer Experience’s Chief Architect, Dave Malik, had a knack for innovation, the process of…

Nowadays, customer engagement is almost synonymous with digital engagement. While there’s some truth to this (and one of the reasons why Cisco recently launched the Digital Accelerator for Service Providers), it fails to encompass the entire customer journey (particularly for midmarket and enterpris…

As Daniel O’Connell and his colleagues at Gartner report in their Unified Communications Worldwide 2017 Forecast Overview, “small-business cloud telephony adoption will nearly double from 2016 through 2021, to reach 45% of small businesses.” He also explains that “small businesses will adopt cloud v…

Connected vehicles are considered to be one of the major drivers for investment in cellular communications technologies with forecasts projecting every new vehicle produced being ‘connected’ by 2025. What does this mean with respect to the impact on communications networks? What are the applications…

For many service providers, the digital transformation journey may not be the smoothest. Many service providers (SP) are going through a phase where they are either trying to understand the new technologies or in the process of early adoption and implementation–with a majority just beginning t…

Competitive business leaders are challenging their organizations to transform by harnessing digital technologies to create more effective ways of doing business, accelerate innovation, and deliver better customer experiences. As a result, there is greater reliance on IT to drive outcomes as the key…