customer journey
Is Your Contact Center “In the Zone”?
American rock band Boston’s 1976 debut album still holds the record for highest-selling debut album ever with 17 million copies sold. What most people don’t know is that the record was years in the making, and almost all instruments were recorded by a single individual – founder and leader, Tom Scho…
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.” “I need to modernize my customer and agent experiences to remain competitive.” “I need easy access to cloud-based applications that work seamlessly with my…
The Accidental Customer Success Manager: My Life Driving Adoption and Success with Webex Collaboration
The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-life business challenges and can impact a customer’s o…
Artificial Intelligence and the Future of Cisco Contact Centers
Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI…
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. Their survey of 362 firms fo…
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
Artificial Intelligence and Translational Services The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Europe, with its 24 official different…
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center with…
The CSM of Webex Adoption Past, Present and Future
Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-life business challenges and ca…
An Integrated Collaboration Experience at George Mason University with Webex
Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and ca…