Cisco Contact Center

What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Accord…

First-Ever WebexONE We’re excited to announce and invite you to our first-ever WebexONE event, the premier collaboration forum of the year! Held September 14-16, 2020 at the Mandalay Bay Resort in Las Vegas, WebexONE is a jam-packed, 2-day collaboration fest providing in-depth training, innovative i…

A Trustworthy Path to the Cloud for Large Contact Centers   In 2020, it almost goes without saying that cloud technology plays a large role in delivering the innovation, feature speed and agility that today’s contact centers need to deliver exceptional customer experiences.   The new bar is set by a…

Indonesia consists of thousands of islands often making many of their rural areas difficult to access. Which creates an obstacle for citizens when it comes to banking, as it may take hours to get to your nearest branch. Based on world bank’s report, only half of Indonesia’s population actually have…

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud.  According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center with…

Artificial Intelligence Transforming Call Centers The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. From a technology angle there are very…

Formula one driving has a few things in common with a call center. Leading racers have stated  “to go fast, you first have to go smooth”. There are important elements to racing that apply to running a contact center.  Looking ahead, understanding the changes in the road, maintaining focus, staying a…

Today’s lightning speed competitive business environment requires contact centers to think outside the box in delivering new and innovative ways to win and retain customers. To accomplish this, many businesses are considering the cloud as their next logical step in helping them achieve strategic con…

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities In an age where customer experience is a strategic differentiator, it made sense for this year’s Contact Center Summit to be focused on Creating Magical Customer Experiences. A few weeks ago, we…