Cisco Contact Center
Modernizing health infrastructure to improve experiences
As part of our National Health IT Week blog series, we are concentrating on modernizing health infrastructure, with a particularly focus on the impact to patient, clinician, and IT experiences. We will look at how the consistent and systematic collection, analysis, and interpretation of health-relat…
Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center
This week marks the 10th year anniversary of our annual Cisco Contact Center Summit event and we’re gathered here in beautiful Miami Florida with Cisco sellers, partners and customers to learn about the latest innovations to our Cisco Contact Center portfolio. I’m thrilled to share some of the excit…
The Artificial Intelligence Journey in Contact Centers
I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. First of all, let me emphasize…
Three reasons to attend the 10th Annual Cisco Contact Center Summit
I’m pleased to announce that Cisco will be holding our annual Contact Center Summit event on September 17-19, 2019 at the beautiful Diplomat Beach Resort in Miami (Hollywood) Florida. We welcome Cisco partners to register for this exciting event to gain insights into the latest contact center indust…
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible scenario for every decision, we probably wouldn’t get much done in a day. While no decision is made with certainty, ev…
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
If you’re like me, when you’re mobile and want to interact with a brand – for any reason – you want to do so quickly. Even if you have an app for the brand you want to engage with, you prefer fewer steps to get in touch. And many of us want these interactions to be messaging-based with the tools we…
Equipping the modern healthcare workforce
Are you old enough to remember professional work life before the internet? If so, you know that way the world works has changed significantly – and will continue to do so for years to come. And yes, that includes healthcare. Although the industry has a reputation for lagging in innovation, mor…
Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center
Guest blog by: Paul Bibby Solutions Engineer ResponseTap Enabling conversations that get to the point of sale faster Imagine if you could connect a caller’s online website journey to their phone call. As soon as a contact center agent answers the call, they’re presented with valu…
Ten Technologies to Consider for Contact Centers in 2017
This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over…
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