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Vasili Triant

No Longer with Cisco

A customer service and telecommunications veteran and visionary, Vasili has tremendous experience as a 20-year customer service and telecommunications veteran. Vasili resides in Austin, Texas with his wife and blended family of eight kids. He volunteers with the Lake Travis Youth Sports Association where he is a Board Member and has coached football and baseball for the past six years. Vasili has a Bachelor in Business Administration from the University of San Diego.

Articles

September 18, 2019

COLLABORATION

Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center

This week marks the 10th year anniversary of our annual Cisco Contact Center Summit event and we’re gathered here in beautiful Miami Florida with Cisco sellers, partners and customers to learn about the latest innovations to our Cisco Contact Center portfolio. I’m thrilled to share some of the excit…

August 26, 2019

EXECUTIVE PLATFORM

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…

June 11, 2019

COLLABORATION

Bringing Reality to the Cognitive Contact Center

Artificial Intelligence, Cloud Analytics, and Collaboration Create Cognitive Experiences in the Contact Center Every interaction between your contact center agents and your customers is a reflection of your brand – positive, negative, or neutral. According to a study by PwC, in the U.S. one bad expe…

May 23, 2019

COLLABORATION

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud com…

March 7, 2019

COLLABORATION

Shaping the Future of Contact Centers and Customer Experiences

Five Factors Shaping the Contact Center and Customer Experience in the Next Five Years In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everythin…