analytics customer experience
Smart Marketing with Your Coffee? It’s a Winning Blend
Partner Success Story Finding a way to speak directly and authentically to each customer is a challenge faced by even the savviest brands on earth. Brands that manage to do it have a lot to gain, from rising customer loyalty to sky-reaching profits. Take Starbucks, for example. The coffee giant has…
Bringing Reality to the Cognitive Contact Center
Artificial Intelligence, Cloud Analytics, and Collaboration Create Cognitive Experiences in the Contact Center Every interaction between your contact center agents and your customers is a reflection of your brand – positive, negative, or neutral. According to a study by PwC, in the U.S. one bad expe…
“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center
In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts with a song titled “Who Can it Be Now?” The accompanying early MTV-era video proved to be extremely popular, portraying a visitor to an apartment peering through a keyhole. And it didn’t hurt that lead…
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