artificial intelligence

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI…

The Power of Voice in the Workplace Meetings are on my mind all the time. If I’m not having them, I’m thinking about how to make them better. In other words, I’m having meetings about meetings. And what I realize is that we spend a lot of time on the mundane tasks of meetings – the things that imped…

Artificial Intelligence and Translational Services The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Europe, with its 24 official different…

Artificial Intelligence Transforming Call Centers The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. From a technology angle there are very…

As we saw in my last blog, the network plays a key role in defending critical infrastructure and IoT. The devices that we are connecting drive our business, enabling us to make smarter decisions and gain greater efficiency through digitization. But how do we ensure those connected devices are acting…

This blog was co-written by Dave Ward, SVP, CTO of Engineering and Chief Architect, Carlos Pignataro, Cisco Distinguished Engineer, and Carole Gridley, Sr. Director, Cisco Sustainable Impact. “If you want to go fast, go alone; but if you want to go far, go together.” Proverb, believed to be of Afri…

This blog post was guest-written by Annie O’Rourke, CEO of Digital Workforce Australia and 89 Degrees East. She will be guest speaking about ‘Addressing real world problems with Artificial Intelligence’ session of the Women Rock-IT series on 17 October. To sign up for this or other webinars in the s…

  “Even when we’re about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands.” It’s clear that from a young age Cisco Customer Experience’s Chief Architect, Dave Malik, had a knack for innovation, the process of…

I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. First of all, let me emphasize…