cisco customer service

February 19, 2020

COLLABORATION

Is Your Contact Center “In the Zone”?

American rock band Boston’s 1976 debut album still holds the record for highest-selling debut album ever with 17 million copies sold. What most people don’t know is that the record was years in the making, and almost all instruments were recorded by a single individual – founder and leader, Tom Scho…

February 18, 2020

COLLABORATION

Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.” “I need to modernize my customer and agent experiences to remain competitive.” “I need easy access to cloud-based applications that work seamlessly with my…

December 10, 2019

COLLABORATION

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

Artificial Intelligence Transforming Call Centers The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. From a technology angle there are very…

September 5, 2019

COLLABORATION

Don’t Let Your Contact Center Fall Into the Complexity Trap

Vaunted NASA engineer Gene Krantz, who directed the Apollo and Gemini space missions, was credited with coining the phrase “failure is not an option” in regards to solving the challenge of getting the Apollo 13 astronauts back to Earth safely. Is the same true for contact centers?…