data analytics
Predictive Maintenance: Resetting the Readiness Curve
Being able to predict the future would be a great power to have. Especially when it came to personal finances. But it would also have tremendous value in keeping our nation secure. Especially in the area of weapon system maintenance. In this field, two long-standing questions always seem to pop up:…
Artificial Intelligence: Leveraging Data from Edge to Cloud
Artificial Intelligence (AI) will transform every industry, including government, by enhancing organizational effectiveness and speed of operation. But AI will also change the nature and pace of threats organizations will face. If we’re to achieve the full promise of AI and transform data into intel…
Learning to Navigate My Career
When it comes time to decide what you want your career to be, it can be overwhelming. Not to mention, many struggle with defining what they’d like from “the real world” while others seem to have everything already charted out from A-Z. I was one of the A-Z students. At least, I thought I was. When…
Don’t Let Your Contact Center Fall Into the Complexity Trap
Vaunted NASA engineer Gene Krantz, who directed the Apollo and Gemini space missions, was credited with coining the phrase “failure is not an option” in regards to solving the challenge of getting the Apollo 13 astronauts back to Earth safely. Is the same true for contact centers?…
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019. Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…
Join Us at Cisco Live! Barcelona – Experience the Latest Digital Innovations and Our Newest Co-Innovation Center
Cisco’s global innovation impact continues to build massive momentum around the world. Every day, our projects break ground at the very cutting edge of technological and business innovation, exploring new solutions in AI, 5G, machine learning, the Internet of Things (IoT), blockchain, data analytics…
With Great Data (Comes Great Responsibility)
DJ Patil, former first Chief Data Scientist of the United States, closed this year’s Data Symposium with a reminder for our audience: “We live in a truly remarkable time.” Technology, he explained, is improving our lives in ways that would have been unfathomable just ten years ago. Consider online s…
Top 10 Smart City Trends for 2018
Did you know that Smart Cities are poised to drive significant change in how we work, play and learn in 2018? Thanks to the explosion in big data analytics capabilities and mobile, real-time video/information sharing, historians may someday look back on this year as the fulcrum upon which technology…
Cisco Announces Intent to Acquire Perspica
11/1/2017 Update: Pleased to share that the acquisition of Perspica is complete! Earlier this year, Cisco announced the acquisition of AppDynamics – uniquely positioning Cisco to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing and optimizing complex…