#contactcenter collaboration

NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…

The Cisco Small Business and the Cisco FindIT Product Teams are very pleased to announce the release of version 2.0 of the Cisco FindIT Network Manager and Probe. Some of the improvements mean that some use cases are now in play especially with larger scale scenarios. We think you all will be impres…

What happened? Now that the Internet has become critical to our day-day lives we really feel the impact when it goes down. While the origin of the Internet – the so-called “ARPANET” was built for resiliency and redundancy there are some hidden vulnerabilities that can undermine its stability. One ke…

This post was written by guest blogger Alexa Schmidt, Senior Technology for Impact Program Manager, Mercy Corps. The organization I work for—Mercy Corps—strives to alleviate suffering, poverty, and oppression through economic development and emergency relief programs around the world. This work has…

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some questions about set-up. Are you calling about that same issue, or can I help you with something else?” Calling customer service is…