CX

It’s not easy to be in the resell and network integration business. For decades, our partners have been wrestling each other for differentiation and relevance in a crowded and unforgiving landscape. We often ask partners “Why do customers buy from you?”, and while the answers vary, they are often pr…

At Cisco, our customers drive what we do in security. Stealthwatch provides customers around the clock visibility, and a system that keeps up with changes in their IT environments. In a survey that was sent to over 10,000 Stealthwatch customers, we were able to identify what sorts of security challe…

Many people around Cisco and in our partner-community probably don’t know that I spent 7-years as a college football coach in the early part of my career.  I know, I know, it’s hard to imagine a guy now working in the IT industry walking around a sideline at a NCAA Division I school, but that…

Digitization, AI, Cloud and Big Data are just a few of the many trends in the IT industry that are driving the Partner evolution in delivering a new customer experience (CX). This transformation includes changes to the business models, technology practices and skillsets that partners have to embrace…

NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…

  Just about every organization is looking to innovate. Making it happen? Not so easy. Stephen Speirs explains how to bridge the gap from a blank sheet of paper to a great customer experience (CX). An almost 20-year veteran of Cisco, Stephen is a former software engineer who now works in Cisco…

This time of year around my house is all about back to school. A time filled with excitement, nervousness and anticipation. I know for my two daughters they are thrilled to get to meet new people, embark on new experiences and maybe deep down they want to learn some new stuff too. As parents, we are…

Aseel Othman passed her CCNA at age 12. She earned her CCNP at 15. And by 18 she became the youngest female CCIE in the world, passing the notoriously difficult exam on her first attempt.   After university she pursued her engineering dream, relocating from Jordan to Poland to become a Network Cons…

During the past year, Cisco Security Incident Response Services has provided emergency incident response services for many customers dealing with incidents that sometimes become a ransomware event. In many cases, we were engaged by the company at the first sign of trouble and were able to help conta…