CX

For all the talk of artificial intelligence in the IT industry, people are as critical to building a successful business as ever. But when the technology landscape is changing so quickly and demand is so intense, the old ways of developing teams no longer suffice. BBVA and Cisco are taking a new pat…

Today, collaboration technology is innovating at its fastest pace with more options than ever to increase productivity and empower workforces across the globe. CIOs are doing well in thinking about how they can use collaboration technology to their advantage, but there’s a drawback. Investments don’…

As an IT leader, how much of your budget do you typically spend to keep the lights on? 30 percent? 40 percent? Try 78 percent. So how much room does this leave for innovation? In my estimation, not nearly enough. This number, however, doesn’t shock or surprise me. We’ve been moving so quickly over t…

Machine learning (ML) has been one of the hottest buzzwords in technology over the past few years. It seems every segment of the high-tech industry has been impacted by ML. This technology has changed the way we service customers, allowed us to interact with in-room meeting devices, made our busines…

Technology innovation is advancing faster than ever before in history.  With this rapid growth, the number of devices and network connections can become overwhelming to manage. To bring to life just how staggering this growth is, Gartner predicts that by 2020, 63 million new devices will connect to…

Cisco’s goal is to drive better business outcomes and create new market opportunities for our customers. And one of the fundamental ways this can be achieved is by helping them develop talent truly capable of addressing digital business transformation needs. With skilled employees trained and certif…

Do you dread interactions with customer service? Are you tired of identifying yourself, your problem and all your interactions with the product or services to multiple agents? Do you wish call centers were more respectful of your time? Well, you are not alone. As both an enterprise technology invest…

In IT, the “next big thing” happens a lot. With technology moving so fast and shifting so quickly, sometimes it’s unclear where to best invest your time, effort, and dollars. In the cloud corner of IT, one of the next big things has been happening for a couple years now—cloud native computing. The r…

A partner in education This week at Cisco headquarters in San Jose, California, we’ve had the pleasure of welcoming the winners of the eighth edition of the SENASoft competition. SENASoft is organized by the National Training Service (Servicio Nacional de Aprendizaje – SENA) which is a nationa…