CX
Cisco Live US Event Highlights – Consumer Industries
What an incredible Cisco Live event! During the week of June 25, 2017 over 28,000 people from all over the country traveled to Las Vegas, NV to take part in a superhero-themed Cisco Live. From CEO, Chuck Robbins, opening the show with surprise guest, CEO of Apple, Tim Cook, to Bryan Cranston closing…
Turning Retailers into Superheroes: Join Us at Cisco Live
Today we hear about “transforming the customer experience,” but for developers and IT staffers, what does this really mean? Join us in Las Vegas at Cisco Live on June 25-29, where you’ll learn how your store, hotel, and entertainment operation can use today’s digital technologies to deepen customer…
Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers
There’s always going to be shoppers who love the early morning ritual and adrenaline rush of getting up at 4 AM, driving early morning, and outwitting other shoppers to get brag-to-your-friends deals. But there are those of us who are so busy with parties, meal planning, and Thanksgiving weekend sp…
Accountability for the Digital Customer Experience
Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiti…
Cisco dCloud Managers Get Social – And on Video – to Put Customers First
The Cisco dCloud team recently got our entire management team on video, and apparently it was one of the scariest things they ever did. Or was it? “Video doesn’t scare me,” says our Business Operations & Project Office Manager, Zina Rambo. (Find her on Twitter here.) I find it a grea…
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