shopping experience
Live #CiscoChat June 1st — Associate Productivity in the Digital Age
You want to create an amazing, customer-first shopping experience. You also want to empower your associates to do their best work. The two goals may be related, but they are separate. To accomplish them both together, you need the right customer, associate, and business data — together with the righ…
Keeping up with Cybersecurity Threats in the Digital Age
Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact,…
Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers
There’s always going to be shoppers who love the early morning ritual and adrenaline rush of getting up at 4 AM, driving early morning, and outwitting other shoppers to get brag-to-your-friends deals. But there are those of us who are so busy with parties, meal planning, and Thanksgiving weekend sp…
Becoming a “Retailer of the Future” with Customer Experience
More than ever before, today’s consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That’s no small investment to make, and as a result customers turn to ret…