associate productivity

Live #CiscoChat June 1st — Associate Productivity in the Digital Age

You want to create an amazing, customer-first shopping experience. You also want to empower your associates to do their best work. The two goals may be related, but they are separate. To accomplish them both together, you need the right customer, associate, and business data — together with the righ…

Cisco Readiness Assessment Tool Helps to Launch Your Digital Journey

“58% of business leaders are investing in either new digital products, services and digital channels to reach new customers in new ways.” – Boston Retail Partners Most of us know that change in any aspect of our lives can be daunting and takes time. However, we also know that change is not onl…

February 13, 2017

RETAIL AND HOSPITALITY

How to Better Manage Store Staff with Real-Time Analytics

A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today’s online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new services and technology. However, we also found th…

November 22, 2016

RETAIL AND HOSPITALITY

Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers

There’s always going to be shoppers who love the early morning ritual and adrenaline rush of getting up at 4 AM, driving early morning, and outwitting other shoppers to get brag-to-your-friends deals.  But there are those of us who are so busy with parties, meal planning, and Thanksgiving weekend sp…