customer experience

What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Accord…

When a new OS version is available for your phone, do you upgrade immediately or coast on the old version as long as you can? I’m a bit of a tech geek so I upgrade without hesitation to improve security and protect me from attacks and help me gain access to the newest features and capabilities. On t…

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.” “I need to modernize my customer and agent experiences to remain competitive.” “I need easy access to cloud-based applications that work seamlessly with my…

The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-life business challenges and can impact a customer’s o…

A Trustworthy Path to the Cloud for Large Contact Centers   In 2020, it almost goes without saying that cloud technology plays a large role in delivering the innovation, feature speed and agility that today’s contact centers need to deliver exceptional customer experiences.   The new bar is set by a…

Imagine trying to build a deeper relationship with someone you don’t know anything about. Their likes, their dislikes, and past experiences. It would be challenging if not impossible. Yet this is what it’s like for your front-line employees every day as they try to build relationships with your cust…

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes.  In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service.  Their survey of 362 firms fo…

Automation is priority 1 NetOps teams consistently tell me they are overwhelmed by the growing complexity of the networks they’re required to manage and struggle to keep pace with rapid release cycles. Automation is the key to making sure that network changes are configured flawlessly and new…

Customers and consumers are becoming more demanding – customers want it faster, bigger, better; consumers crave connections – give us what we want and when we want it! When I talk to customers, regardless of sector, everyone tells me that they need to transform to stay relevant and ahead of the comp…