customer experience
Find Your Pathway to Success with Cisco CX at Cisco Live Barcelona
Next Monday marks the start of Cisco Live EMEAR in Barcelona and this year Cisco Customer Experience is showing up bigger and more connected than ever before. From the mainstage keynote to the 85+ CX-led sessions, there are over a hundred opportunities to engage with Cisco CX and understand how our…
What do ‘Owning Your Edge’ and ‘Customer Experience’ have in common?
It’s not easy to be in the resell and network integration business. For decades, our partners have been wrestling each other for differentiation and relevance in a crowded and unforgiving landscape. We often ask partners “Why do customers buy from you?”, and while the answers vary, they are often pr…
Doubling down on Cisco Customer Experience with our partners!
As we start a new year, I am reminded of the journey many of us have been on with our partners as we have spent 2019 working hard on Cisco’s Customer Experience portfolio. We have filled our partners full of information, new terminology, new technology and plenty of “Lingo Bingo” (aka the un…
An Integrated Collaboration Experience at George Mason University with Webex
Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and ca…
Why you need guardrails for your contact center
Formula one driving has a few things in common with a call center. Leading racers have stated “to go fast, you first have to go smooth”. There are important elements to racing that apply to running a contact center. Looking ahead, understanding the changes in the road, maintaining focus, staying a…
Camp Webex: Training our New CS Team Members to Help Customers Achieve More Than They Thought was Possible with Webex
Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and ca…
Innovate at speed, with Cisco Business Architecture
Digital disruption is affecting every market sector and every industry, every organisation and every user. Yet, innovating often seems slow and complex, and changes are awkwardly interdependent. This make it difficult to communicate in a clear way ‘what’ needs to be done, and even more so to explain…
CX Announcements at Partner Summit 2019
Partners and Portfolio Together Hello from Cisco Partner Summit 2019 in Las Vegas! While normally “what happens in Vegas, stays in Vegas”, today we are excited to share with everyone our Partner Summit 2019 CX announcements. I have the privilege to lead our CX Portfolio and CX Partner model, and tod…
Together We Win with CX lifecycle: Cisco Customer Experience at Partner Summit 2019
“There is no version of our Customer Experience future without our partners” Many of our partners are optimistic about the opportunities that lie ahead with Cisco Customer Experience. They understand that lifecycle accelerates customers’ success and is our largest joint opportunity. However, they a…