customer experience
A Day in the Life of a Cisco CSM
Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and ca…
Cable Service Providers: You Have a New Game to Play. And You Have the Edge.
Time to take gaming seriously Video gaming is huge, by any measure you choose. By revenue, it’s expected to be more than $150 billion in 2019, making it bigger than movies, TV and digital music, with a strong 9% CAGR. And it’s not just teenagers. Two-thirds of adult Americans — your paying customer…
Partnering for Transformational Outcomes
My wife Robyn and I were looking to move out of our comfort zone and give our children an experience they would never forget. So earlier this summer, we traveled to Tanzania. The impetus for the family trip was to visit and volunteer at a children’s home called Majengo, which we’ve suppo…
Don’t Let Your Contact Center Fall Into the Complexity Trap
Vaunted NASA engineer Gene Krantz, who directed the Apollo and Gemini space missions, was credited with coining the phrase “failure is not an option” in regards to solving the challenge of getting the Apollo 13 astronauts back to Earth safely. Is the same true for contact centers?…
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019. Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…
Why modern banks are (still) investing in brick-and-mortar branches
Despite the trend toward digitization and a shrinking branch footprint, the brick-and-mortar bank isn’t disappearing anytime soon. In June, JPMorgan Chase opened one of the largest branches in the country—a 12,500-square-foot emporium in Midtown Manhattan. Both Chase and Bank of America announ…
A Very Special Day in The History of Recurring Revenue
There is a little known “holiday” that is celebrated in the baseball world that came and went earlier this month, so I’d like to wish you all a happy (belated) Bobby Bonilla Day! The Godfather of recurring revenue has been receiving an annual payment of $1.19 Million from the New York Mets on every…
Discover Hidden Risks in Your Network Before It’s Too Late
Consider for a second how you think about your vehicle’s maintenance. If you’re like the majority, you might drive your car every day and feel confident that you can get from place to place without scheduling a routine checkup every 5000 miles, as automotive experts suggest. You might wait for a sig…
Cisco’s Customer Experience is Rubik’s Cube Inspired!
It’s funny how an 80’s icon can still mean so much to us today, and yet – still barely be a thought until it’s right in front of you. I wandered into Gayle’s Wine Bar in Llangollen, North Wales with my husband Neil and some local friends where a guy was leaning against the bar playing with a Rubik’…
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