customer experience

As technology grows more complex and more critical to your business, it’s even more important that you have the right support to turn to — whether you have a hardware fault to troubleshoot, or need advice with a complex configuration or software update. If you’re a Cisco customer, chances are you’ve…

We all know one simple truth – success is never guaranteed. If you peel back the layers to find out what determines success in collaboration deployments, you’ll often see that unaddressed details have the potential to stifle collaboration instead of improving it and can spoil your investment f…

For all the talk of artificial intelligence in the IT industry, people are as critical to building a successful business as ever. But when the technology landscape is changing so quickly and demand is so intense, the old ways of developing teams no longer suffice. BBVA and Cisco are taking a new pat…

Today, collaboration technology is innovating at its fastest pace with more options than ever to increase productivity and empower workforces across the globe. CIOs are doing well in thinking about how they can use collaboration technology to their advantage, but there’s a drawback. Investments don’…

Growing up in the South Bronx, NY – I didn’t have access to the Internet, cable TV, or even a telephone. After school most days, I took the long way home to avoid the drug dealers, gangs, and addicts. During summer and winter breaks, my aunt took me and my cousins to the free lunch program at a near…

Around the world, those fans who are obsessed with the sport of soccer learn the importance of teamwork at an early age. From forwards to midfielders, defenders and goalkeepers, every position takes the field at the same time and everyone has an orchestrated role in making that all-important goal ha…

Do you remember the first time you saw a targeted ad based on your online behavior? I do — I was surprised, impressed and slightly concerned.  Now, these experiences are so common you may not even notice them. In today’s digital world, businesses use data every day to increase cross-sell oppor…

Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them and even emulate them. From what I’ve seen, there’s an elite group of companies whose reputation for customer retention is exceptional, but few…

In the Customer Experience (CX) Strategy & Portfolio Team, our foundational belief is that what we do at Cisco is important, but that it should never overshadow the value of who we are as people. This belief has even inspired a team tradition!  At each team meeting, we give new team members the…