customer experience

MWC19: When the world’s leading Service Providers get together with the Cisco Customer Experience team, the paths to making future technologies a reality materialize. 5G The hottest topic by far, (following folding phones, of course), was 5G. Our CEO Chuck Robbins was joined on the main stage with R…

MWC19 Barcelona is right around the corner, and our team is gearing up for a busy week. If you’re traveling to Barcelona, it’s time to plan how to get the most out of the event. With an overall event theme of “Intelligent Connectivity,” there’s plenty to look forward to at the show. Wherever you are…

Go ahead, take a deep breath. It’s been a busy couple of months for Cisco, our ecosystem partners, and the customers we serve. One minute we’re in Las Vegas, rolling out products and plans at the Partner Summit. The next, we’re in Barcelona taking in the sights of a centuries-old city, talking about…

We often hear stories of collaboration customers who grow frustrated with how complicated it can be to achieve their desired business outcomes, especially when they need to create an “out-of-the-box” solution on their own. And they have a point. A lot of the difficulty in getting your collaboration…

(No superpowers required) In this hyper-connected world, the speed of change has never been faster, the risks have never been higher and success has never been more challenging. Sometimes, it feels as if you need to see into the future to be successful. But, the superpower of foresight may not be as…

Data fuels today’s economy. It’s at the center of how companies develop strategies, execute plans, make decisions, and manage business. From demographics to personal preferences, data allows companies to personalize and tailor their products, services, and experiences, and understand customer needs.…

As Industry 4.0 ramps up, things like cloud computing, cognitive computing, and IoT are beginning to take center stage in the manufacturing landscape. Yet while many are looking to the future for their answers, manufacturers are still experiencing gaps. Problems such as supply chain complexity, geog…

The rollout of 5G brings with it more possibilities: new services, more speed, more opportunities to scale, and accelerating growth. However, it also brings more complexity overlaid to today’s already-complicated networks. With growth, the level of operations becomes increasingly difficult with new…

In the new digital economy, there is an increased focus on delivery of superior customer experience as a means to competitive advantage. A recent study by Walker Research predicts that, “By 2020, customer experience will overtake price and product as the key brand differentiator.” To support strateg…