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Jerome Katz

Cisco VP/GM, SP Customer Experience

Service Provider Product Management

Jerome Katz is Vice President of Cisco’s Service Provider (SP), Customer Experience (CX) organization globally, leading a team focused on developing Cisco’s next-generation service offers for the SP business segment. With 25+ years of industry leadership and expertise, Jerome helps identify the company’s overall strategy and direction regarding new services that help enhance and grow SP businesses around the world.

Articles

July 10, 2019

CUSTOMER EXPERIENCE

The Hottest Topics at Cisco Live 2019: 5G, Automation and Security

This year marked the 30th anniversary of Cisco Live US, bringing together over 30 000 customers and partners, with Cisco leaders discussing the future of technology. The hottest topic with our SP customers continues to be 5G. Re-architecting the network to begin delivering 5G services is top of mi…

March 7, 2019

CUSTOMER EXPERIENCE

MWC19 Hot Topics: Cisco Customer Experience Recap

MWC19: When the world’s leading Service Providers get together with the Cisco Customer Experience team, the paths to making future technologies a reality materialize. 5G The hottest topic by far, (following folding phones, of course), was 5G. Our CEO Chuck Robbins was joined on the main stage with R…

February 12, 2019

CUSTOMER EXPERIENCE

Top 3 Cisco Customer Experience Things-to-Do at MWC19 Barcelona

MWC19 Barcelona is right around the corner, and our team is gearing up for a busy week. If you’re traveling to Barcelona, it’s time to plan how to get the most out of the event. With an overall event theme of “Intelligent Connectivity,” there’s plenty to look forward to at the show. Wherever you are…

December 11, 2018

CUSTOMER EXPERIENCE

Adopting Smart Operations to Scale in a 5G World

The rollout of 5G brings with it more possibilities: new services, more speed, more opportunities to scale, and accelerating growth. However, it also brings more complexity overlaid to today’s already-complicated networks. With growth, the level of operations becomes increasingly difficult with new…

March 19, 2018

CUSTOMER EXPERIENCE

Mobile World Congress 2018: Cisco Services Presence

Mobile World Congress (MWC) 2018 was a tremendous success. It was a very productive event, and the Cisco Services team and I enjoyed very positive interactions with many of our customers, partners, and colleagues from around the globe. What struck the team at MWC, was how our strategy is aligned to…

March 5, 2018

CUSTOMER EXPERIENCE

Mobile World Congress 2018: Cisco Services Parting Thoughts

It was a busy week last week at Mobile World Congress 2018. We had great conversations with attendees about accelerating their success, met with the MWC team for an exec interview, and ate lots of local food. After this valuable opportunity to network and learn, our Cisco Services team is back home.…