#CiscoCX
Find Your Pathway to Success with Cisco CX at Cisco Live Barcelona
Next Monday marks the start of Cisco Live EMEAR in Barcelona and this year Cisco Customer Experience is showing up bigger and more connected than ever before. From the mainstage keynote to the 85+ CX-led sessions, there are over a hundred opportunities to engage with Cisco CX and understand how our…
Need your digital transformations to succeed? Start with an Adaptive Mindset
Why do some transformations succeed and other fail? I read some research recently from PMI, Gartner and other sources saying that 71% of IT projects are failures — 19% are utter failures. Another survey found that 51% of digital transformation projects had stalled or been abandoned altogether. Clear…
Cisco and Microsoft Have Come Together to Deliver a Better User Experience
Industry Giants Join Together to Drive Open and Seamless Collaboration Collaboration: The act of working with someone to produce or create something. It’s a word we use all the time. But, have you thought about what it really means? “The act of working with someone to produce or create something.” T…
5 Steps to Digital Transformation Success at Cisco Live Cancún
Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. The event is just a few weeks away, so if you’ve not yet registered, now’s the time. And if you’re already joining us on site? Begin building out your agenda today! Here are 5 must-do activities to get you started…
The Future of Talent in IT: Diversity, Culture and Next-Gen Training
If you’re working in IT, or driving a digital transformation, you’re already aware of the skills shortage in the industry. You might also know the shortage hasn’t yet reached its peak. Some analysts predict a global talent shortage of up to 85 million people by 2030, and many of these unfilled roles…
A Step-By-Step Guide to Navigating Digital Transformation
In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…
Cable Service Providers: You Have a New Game to Play. And You Have the Edge.
Time to take gaming seriously Video gaming is huge, by any measure you choose. By revenue, it’s expected to be more than $150 billion in 2019, making it bigger than movies, TV and digital music, with a strong 9% CAGR. And it’s not just teenagers. Two-thirds of adult Americans — your paying customer…
The Power of Culture and Social Purpose in Making Transformations Successful
Varsha Kanwar has seen the power of the right workplace culture. As chief of staff in Cisco’s CX Portfolio Product Development organization, she’s passionate about the “power of we” and how teams can make amazing things happen — if we share the right purpose. Five ways to build powerf…
Walk a Mile in Their Rain Boots: The Innovative CX of 5G RuralFirst
Just about every organization is looking to innovate. Making it happen? Not so easy. Stephen Speirs explains how to bridge the gap from a blank sheet of paper to a great customer experience (CX). An almost 20-year veteran of Cisco, Stephen is a former software engineer who now works in Cisco…