cisco cx

February 25, 2020

CUSTOMER EXPERIENCE

Accelerate Deployment of a World Class 4G/5G Infrastructure – Faster, at Lower Cost

Co-authored by David Roberts and Bhavik Adhvaryu. The race to 5G is on! Market and Markets recently estimated that the market for 5G service provider-delivered services will grow to $123B by 2025, compounding at 18% annually. Both 4G and 5G technologies rely heavily on new cloud-based infrastructure…

February 24, 2020

CUSTOMER EXPERIENCE

A New Era for a New Network

The day we’ve all been waiting for is here: February 24.  It’s here!   It’s the day that marks the beginning of how we’re taking learning to the next level, with the biggest and most important change we’ve made to our certification and training program in more than 25 years.  It’s designed to unlea…

January 27, 2020

CUSTOMER EXPERIENCE

Network automation: Get started the right way with Cisco CX

Automation is priority 1 NetOps teams consistently tell me they are overwhelmed by the growing complexity of the networks they’re required to manage and struggle to keep pace with rapid release cycles. Automation is the key to making sure that network changes are configured flawlessly and new…

November 12, 2019

PARTNER

The Power of “We”: Cisco + Partner = Powerful Customer Experience

BUSCIT.  What’s that, you ask? That’s how my friend spells biscuit. She can’t spell. Not a lick. However, she is brilliant. That feels like a contradiction, but she is one of the most strategic thinkers I know – she’s ahead of the curve, intuitive. She sees trends where I see… well, you get the poin…

October 15, 2019

CUSTOMER EXPERIENCE

The Future of Talent in IT: Diversity, Culture and Next-Gen Training

If you’re working in IT, or driving a digital transformation, you’re already aware of the skills shortage in the industry. You might also know the shortage hasn’t yet reached its peak. Some analysts predict a global talent shortage of up to 85 million people by 2030, and many of these unfilled roles…

October 1, 2019

CUSTOMER EXPERIENCE

A Step-By-Step Guide to Navigating Digital Transformation

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…

September 17, 2019

CUSTOMER EXPERIENCE

11 Rules of Innovation from Cisco CX’s Chief Architect

  “Even when we’re about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands.” It’s clear that from a young age Cisco Customer Experience’s Chief Architect, Dave Malik, had a knack for innovation, the process of…

September 3, 2019

CUSTOMER EXPERIENCE

The Power of Culture and Social Purpose in Making Transformations Successful

Varsha Kanwar has seen the power of the right workplace culture. As chief of staff in Cisco’s CX Portfolio Product Development organization, she’s passionate about the “power of we” and how teams can make amazing things happen — if we share the right purpose.     Five ways to build powerf…

June 5, 2019

PARTNER

Cisco’s New CX Partner Model Video Series is Available

At Cisco, we are on a mission – with our partners – to build the best Customer Experience in the industry.  We will ensure our customers capture full value from their investments in Cisco and accelerate their business outcomes. To explain how you, our partners, will play a critical role…