cisco cx

January 16, 2019

PERSPECTIVES

Creating Delightful Visits to Cisco’s Customer Experience Centers

You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure your guests feel welcome, enjoy the experience, and have some interesting conversations to engage in. Our Customer Experience (CX) support teams constant…

November 21, 2018

PERSPECTIVES

We’re Listening – to people and communities in need

It’s Thanksgiving week in the U.S., a time for gratefulness and gathering. For most of us, having a safe place to live and enjoy time with friends and family is something we take for granted. Just like having a comfortable bed, a door that locks, food in the cupboard, and water that runs from a tap.…

October 22, 2018

PERSPECTIVES

Notice a Difference in our Field Notices?

As technology becomes more complex, and an exponential number of things become more connected, the underlying code that powers it all becomes more difficult to produce. As a result, hardware and software defects sometimes crop up, causing problems for our customers and headaches for our support team…