we-are-listening

Why do some transformations succeed and other fail? I read some research recently from PMI, Gartner and other sources saying that 71% of IT projects are failures — 19% are utter failures. Another survey found that 51% of digital transformation projects had stalled or been abandoned altogether. Clear…

Data fuels today’s economy. It’s at the center of how companies develop strategies, execute plans, make decisions, and manage business. From demographics to personal preferences, data allows companies to personalize and tailor their products, services, and experiences, and understand customer needs.…

You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure your guests feel welcome, enjoy the experience, and have some interesting conversations to engage in. Our Customer Experience (CX) support teams constant…

It’s Thanksgiving week in the U.S., a time for gratefulness and gathering. For most of us, having a safe place to live and enjoy time with friends and family is something we take for granted. Just like having a comfortable bed, a door that locks, food in the cupboard, and water that runs from a tap.…

As technology becomes more complex, and an exponential number of things become more connected, the underlying code that powers it all becomes more difficult to produce. As a result, hardware and software defects sometimes crop up, causing problems for our customers and headaches for our support team…

Organizations across the globe are increasingly harnessing the power of networks to fuel operations, serve clients, and achieve business outcomes. As they do so, they are employing the cloud, fortifying security defenses, creating valuable insights from vast amounts of data, automating tasks, creati…

Cisco has been delivering services to our customers for over 30 years. As part of the Services organization for nearly two decades, I’ve had the opportunity to help Cisco evolve with every major technology transition and global economic inflection point. Along the way, my focus has always been on cu…

Recently, my team had the honor of hosting retired four-star General Stan McChrystal as our keynote speaker for an event. The audience was a group of folks with an important job at Cisco; helping our customers navigate various escalation channels when they have problems with our products or services…

Recently, Cisco published the 2018 Annual Cybersecurity Report providing analysis and insights on the latest security trends and threats across the industry. John N. Stewart, Cisco’s Senior Vice President, Chief Security and Trust Officer captured the highlights in his latest blog, but I wanted to r…