customer feedback

You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure your guests feel welcome, enjoy the experience, and have some interesting conversations to engage in. Our Customer Experience (CX) support teams constant…

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever…

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely…

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create value for our customers. With more than 700 IoT products and solutions, we’re enabling data and insights never before a…

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and their experience on the water. However, you reach a point when there’s nothing left to fine tune and if bigger and faster is th…

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer experience becomes a deciding factor. Listening to the voice of our customers is key to understanding what’…

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing. Close the page, open it again – buffering. Is it the site? Internet provider? A quick sweep of Twitter shows outage complaints  popping up. As your annoyance level grows, you tweet, t…

During the 2012 fall season, we launched a survey that seeks to understand how you use and value the security resources on the Cisco Security Intelligence Operations Portal at http://cisco.com/security. At the same time we also made available our enhanced feedback mechanism—shown below highlighted i…