technical services

As technology grows more complex and more critical to your business, it’s even more important that you have the right support to turn to — whether you have a hardware fault to troubleshoot, or need advice with a complex configuration or software update. If you’re a Cisco customer, chances are you’ve…

Recently, Cisco published the 2018 Annual Cybersecurity Report providing analysis and insights on the latest security trends and threats across the industry. John N. Stewart, Cisco’s Senior Vice President, Chief Security and Trust Officer captured the highlights in his latest blog, but I wanted to r…

Cisco Live Barcelona. Wow! It was a fantastic event, and I enjoyed talking with so many Cisco customers, partners, and colleagues from around the world. Walking the floor of the World of Solutions was an incredible showcase of what’s possible with the Internet of Things (IoT). I wasn’t able to snag…

With a tap, Lyft can take you to where you need to go in just a few minutes. Car companies like Audi are using virtual reality to give you a test drive of their latest models. Amazon Prime Now can deliver groceries to your door step within two hours. Social media tools like ConnectedHQ automatically…

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, bu…

Only one more week until Cisco Live in Barcelona, the place where IT superheroes unite. If you’re heading there, it’s time to plan how to get the most out of the event. And there’s plenty to get excited about. Wherever you are on your digital journey, we’ve got opportunities to learn, network and co…

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along…

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever…

There’s been a lot of talk about the new service offerings Cisco recently announced and Robb and I are here to help you separate the signal from the noise. Robb gets the high level overview with Bryan Palma, SVP of Advanced Services, as well as Joe Pinto, SVP of Technical Services. And I deep…