technical services

Imagine you’re the IT director of a global bank. You recently implemented a variety of digital solutions: virtualization, IoT, data analytics. You get the picture. Your company is under pressure to compete and deliver experiences to increasingly demanding tech-savvy customers, and IT is on the hook…

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros and cons of software support, but as we dove into the costs of downtime, it became evident there was no debate. Software suppo…

We live in a business era of rapid digital transformation that continues to evolve. From manufacturer to consumer, procurement to finance, software applications designed to improve and enable productivity, business efficiency, network security, systems operations, mobility, and more touch nearly eve…

Technology continues to change, but one thing remains the same; Cisco proudly earns the J.D. Power Certified Technology Service and Support (CTSS) certification. This is the 10th consecutive time Cisco has earned this certification – a milestone accomplishment no other company (in any industry) has…

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the I…

Disruptive technologies have become more frequent than ever before, making business agility and the ability to adapt key competitive differentiators.  Every day I speak with IT executives who are asking how Cisco can help them respond to new requirements across their physical, virtual, and cloud-bas…