Software Support

October 19, 2017

CUSTOMER EXPERIENCE

That was Then, This is Now: Cisco High-Value Services

In today’s world, things evolve daily. The cars we drive, the music we listen to, the way we shop, and the way we provide services to our customers. As with most things, the driving force behind evolving industries and trends are manpower. Why are there new cars every year? Because someone tho…

November 29, 2016

CUSTOMER EXPERIENCE

3 Insights on Digital Business Transformation and Software Support

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros and cons of software support, but as we dove into the costs of downtime, it became evident there was no debate. Software suppo…

November 3, 2016

DIGITAL TRANSFORMATION

Transforming Business: The Pros and Cons of Software Support

We live in a business era of rapid digital transformation that continues to evolve. From manufacturer to consumer, procurement to finance, software applications designed to improve and enable productivity, business efficiency, network security, systems operations, mobility, and more touch nearly eve…