Customer Experience

Co-authored by David Roberts and Bhavik Adhvaryu. The race to 5G is on! Market and Markets recently estimated that the market for 5G service provider-delivered services will grow to $123B by 2025, compounding at 18% annually. Both 4G and 5G technologies rely heavily on new cloud-based infrastructure…

The day we’ve all been waiting for is here: February 24.  It’s here!   It’s the day that marks the beginning of how we’re taking learning to the next level, with the biggest and most important change we’ve made to our certification and training program in more than 25 years.  It’s designed to unlea…

When a new OS version is available for your phone, do you upgrade immediately or coast on the old version as long as you can? I’m a bit of a tech geek so I upgrade without hesitation to improve security and protect me from attacks and help me gain access to the newest features and capabilities. On t…

Automation is priority 1 NetOps teams consistently tell me they are overwhelmed by the growing complexity of the networks they’re required to manage and struggle to keep pace with rapid release cycles. Automation is the key to making sure that network changes are configured flawlessly and new…

Customers and consumers are becoming more demanding – customers want it faster, bigger, better; consumers crave connections – give us what we want and when we want it! When I talk to customers, regardless of sector, everyone tells me that they need to transform to stay relevant and ahead of the comp…

Next Monday marks the start of Cisco Live EMEAR in Barcelona and this year Cisco Customer Experience is showing up bigger and more connected than ever before. From the mainstage keynote to the 85+ CX-led sessions, there are over a hundred opportunities to engage with Cisco CX and understand how our…

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. The event is just a few weeks away, so if you’ve not yet registered, now’s the time. And if you’re already joining us on site? Begin building out your agenda today!   Here are 5 must-do activities to get you started…

If you’re working in IT, or driving a digital transformation, you’re already aware of the skills shortage in the industry. You might also know the shortage hasn’t yet reached its peak. Some analysts predict a global talent shortage of up to 85 million people by 2030, and many of these unfilled roles…

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…