Customer Success

Customer success and technology lifecycle are top of mind topics for our partner community. How we engage with our customers and support them through their customer experience journey are as important as ever. With increasingly complex technology choices across so many different architectures, it’s…

Customer Success Blog Series The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-life business challenges and ca…

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. The event is just a few weeks away, so if you’ve not yet registered, now’s the time. And if you’re already joining us on site? Begin building out your agenda today!   Here are 5 must-do activities to get you started…

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…

We just finished working with the analyst firm Analysys Mason on a white paper exploring the factors behind successful automation projects. They talked to a number of tier 1 operators to capture lessons learned from the rollouts of their respective automation projects.  The white paper is more focus…

At Cisco, we’ve spent the past 30 years helping our customers solve their toughest technology challenges. We’ve brought our expertise to all kinds of projects, through deep and lasting partnerships all founded on a simple ethos:   “Whatever it takes, we’ll get the job done.”   IT projects…

If you are older than about 30 years old, you will probably remember the VCR—or video cassette recorder. When they first came out these devices were big, bulky and difficult to use. In order to program your VCR you had to consult the manual (400 pages long and written in poor English), press a multi…

For the first time ever, the Americas Partner Organization hosted Partner Xperience at Cisco Live in Orlando last month – a powerful event for both our resellers and ecosystem partners. It was very exciting and, in my opinion, an inflection point for all of us. During the week, we engaged with Cisco…

When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because of my background at Cisco, I couldn’t help but notice that our first-rate experience was powered by an impressive combination of pe…