Articles
My Partner Listening Tour – Identifying Key Success Factors of Customer Obsession
I love getting out into the field with partners and our sales teams because I get remarkably candid feedback on what Cisco can do better. Over the last 90 days I have had the pleasure of spending time with more than 150 partner executives in meet-and-greets, roundtables, 1-1s and advisory boards acr…
Cisco Partner Summit Key Takeaway – What it Takes to Drive Customer Obsession
It’s hard to believe that it’s been two weeks since our Cisco Partner Summit in Las Vegas. What a week it was! As I reflect on a fantastic week of sharing, inspiring, connecting and celebrating with our partners, I’m more excited and more convinced than ever about our future growth opportunities wi…
Building an Adoption Practice Leveraging a Customer Success Approach
For the first time ever, the Americas Partner Organization hosted Partner Xperience at Cisco Live in Orlando last month – a powerful event for both our resellers and ecosystem partners. It was very exciting and, in my opinion, an inflection point for all of us. During the week, we engaged with Cisco…
Accelerate Profitability with the Power of Cisco Services
The “Power of 3” is continuing to gain momentum just a few months after I shared it at Partner Summit in Dallas. The reality of the Power of 3 is that when Cisco partners, Americas Partner Organization (APO), and Cisco’s sales teams work together – we can and will deliver success for our customers.…
A Leadership Formula in the Era of Disruption
This post was originally shared via LinkedIn… Employees, partners and colleagues often ask me about my view on leadership in these dynamic times. Admittedly, I am humbled and excited when they ask, as I consider myself a student of leadership. I have seen so much change over the last 30+ years…
Cisco Partner Summit Momentum: Owning It in the Americas with the Power of 3!
Cisco Partner Summit often comes and goes in a flash with three days packed with sessions, networking and celebrating. However, I believe there was a palpable difference at Partner Summit in Dallas last week. The momentum that continued to build over the course of the week and since the Americas ses…
#CiscoPS17: Own IT! With Our Unfair Advantage
I can’t believe we’re already less than a week away from Cisco Partner Summit 2017! I think it’s safe to say we accomplished what we talked about in San Francisco last year – going Full Speed with partners to capitalize on the digital era with Cisco. Let’s continue the momentum next week in Dallas…
Hurricane Relief: Better Together When Giving Back
One of the many cultural attributes that I truly love about Cisco is our amazing giving back spirit. Over the last few weeks, I have witnessed how our employees came together to help fellow Cisco employees in Houston and Florida respond to the devastation that has occurred in both areas. This week…
Word on the Street: Cisco Partners
Partner feedback is at the core of everything we do at Cisco. Talking with partners is one of the best parts of my job. Over the last few months, I’ve been traveling across the Americas attending a number of partner events – Commercial Channel Advisory Board (CCAB), Partner Operations Advisory Boar…