CHILL
Approaching Innovation in Industry 4.0
When you think “innovation,” what comes to mind? An energetic Silicon Valley start-up filled with bright young engineers and data scientists? What about a century-old Midwest manufacturing company? Or an 80-year-old business machines company? Can a 40-year-old tech pioneer spark transformational inn…
How to Turn Customer Obsession into Customer Success
If you are older than about 30 years old, you will probably remember the VCR—or video cassette recorder. When they first came out these devices were big, bulky and difficult to use. In order to program your VCR you had to consult the manual (400 pages long and written in poor English), press a multi…
Five Proven Innovation Principles that Drive Business Success and Positive Social Impact
In my last post, I introduced the advancing ways corporations are incorporating social responsibility into their business, from donations to product redesign. Today, I’ll dive deeper into the innovation success factors that drive both social and business impact. The innovation toolbox is broad and…
Taking a Learning Journey to Innovation
While I’m out on maternity leave, I’m excited to highlight the varied viewpoints of some of the amazing people that make up CHILL. I’m proud to work with this diverse and talented team. They hail from around the globe, and bring a rich set of experiences, skills, and passions to bear on everything t…
Innovation Leaders: Always Learning
While I’m out on maternity leave, I’m excited to highlight the varied viewpoints of some of the amazing people that make up CHILL. I’m proud to work with this diverse and talented team. They hail from around the globe, and bring a rich set of experiences, skills, and passions to bear on everything t…
Using Rapid Multi-party Innovation to Solve Wicked Global Problems
While I’m out on maternity leave, I’m excited to highlight the varied viewpoints of some of the amazing people that make up CHILL. I’m proud to work with this diverse and talented team. They hail from around the globe, and bring a rich set of experiences, skills, and passions to bear on everything t…
Learning by Doing: The Fast Track to Innovation
While I’m out on maternity leave, I’m excited to highlight the varied viewpoints of some of the amazing people that make up CHILL. I’m proud to work with this diverse and talented team. They hail from around the globe, and bring a rich set of experiences, skills, and passions to bear on everything t…
Introducing Two New Startups, Built from Scratch by Enterprise Innovation
Enterprises seem to have an endless fascination with startups. Business journals are full of articles on how enterprises can and should be more like startups. And indeed, bogged down in the procedures, processes, and approval cycles we need for compliance and accountability, it’s easy to be nostalgi…
2017: A Lot to Be Proud Of
As we head into the last few days of 2017, I look back on the year with gratitude and pride. I want to thank our employees, partners and customers for being part of the Cisco Services journey during the year. Together, we explored some exciting new territory in technology services. We have some amaz…